Reference

Terms Conditions That Govern Your Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the koihoki88 lobby.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal verification stepsAccount suspension conditionsGoverning jurisdiction notice
koihoki88 Terms Conditions That Govern Your Account
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Reach Us About These Terms

Live Chat Our live chat is the fastest path for terms-related questions. Open the chat widget from any page in your account and a support agent will respond directly.
Email Support For formal queries about account conditions, payment disputes, or term clarifications, send us an email. We aim to respond to every message within one business day.
Account Help Centre The Account Wallet Help section inside your account dashboard covers common terms questions — deposit rules, withdrawal holds, and account status — without needing to contact support.
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How We Protect Your Account and Data

Account Security Your account is protected by OTP verification on login and on withdrawal requests. We do not store your DANA, OVO, or GoPay credentials — transactions go through each wallet's own secure channel.
Data Handling We collect only the account data needed to process your deposits, verify withdrawals, and provide support. We do not sell your personal data to third parties outside of what local law requires.
Cookie Policy We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can clear cookies at any time through your mobile browser settings without losing your account.
Requesting Changes To update your registered details, correct account information, or request data removal, contact our support team via live chat or email. We will process verified requests in line with applicable local law.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, payment conditions, and how to reach us when something needs clarifying.

The core account terms stay the same regardless of which wallet you use. Each payment method may carry its own processing note — for example, OVO transfers require your account name to match your registered details before a withdrawal clears.

We may suspend or close an account that violates these terms. Before any permanent action, we will attempt to contact you via your registered email. You can appeal a suspension by reaching our support team through live chat.

Access depends on local law in your current location. We make the lobby available only where permitted under applicable regional law. If access is restricted in your area, these terms still govern any prior account activity.

Send a data request to our support team via email with your registered account details. We will verify your identity and provide the relevant account data in line with what local law requires us to share.

We update these terms when our services change — such as when payment processing rules for DANA, OVO, or GoPay are revised. The date at the top of this page always reflects the most recent version.

If you do not accept a revised version of these terms, you should stop using your account and contact support to close it. Continued use of the account after a revision is treated as acceptance of the updated terms.